SunstoneFIT is seeking highly motivated, goal oriented individuals committed to a fit lifestyle to work as Operations Team Members at many of our Sunstone locations. We need individuals to welcome our students, sign them into class, conduct new student orientations and keep the studio clean!

ABOUT THIS OPPORTUNITY:
The Studio Team Ops team members will perform tasks to support the studio’s growth and to provide the 10 experience through delivery of product and customer service.

This position can either be full-time or part-time. Schedule and shifts to be determined upon interview. Ability to work early mornings, evenings, and weekends.

Must work a minimum of 4 hours a week to receive free Signature membership

Position Responsibilities:

In addition to performing duties listed on the studio specific Ops logs the Studio Ops team member will:

• Become an expert in the Orientation and Enrollment process and be able to conduct in studio Orientation and member enrollment throughout the day.
• Complete and process all new member enrollment paperwork.
• Communicate with the Designated Manager regarding individuals who do not enroll and discuss ways to positively impact conversion.
• Provide a 10 Customer Service Experience to everyone who comes into the studio.
• Provide excellent customer service to members and non-members including greeting entering and exiting students.
• Efficiently and effectively sign students in using our software program - Prana
• Quickly and effectively follow-up with students/guests as assigned who do not enroll
• Assist with in studio membership drives
• Respond to member/guest suggestions, concerns, and complaints in a timely, professional, and consistent manner while providing the “10 Experience”. 
• Take ownership of challenges by finding the appropriate team member who can directly assist, if unable to provide efficient support to member/guest
• Communicate appropriately and efficiently to the Designated Manager gaps in customer service, training, staffing needs, or facility’s needs.
• Complete monthly supply inventory and complete ordering on Sam’s Website.
• Ensure all document reconciliation is completed in a timely and complete manner.
• Responsible for collecting bills & mail and ensuring they are sent to the correct contact.
• Troubleshoot and report routine and emergency maintenance issues using appropriate communication tools.
• On site oversight of routine and emergency maintenance visits with direct communication to the Ops and Services Manager.
• Responsible for maintaining the cleanliness of the studio including deep clean of all areas on a daily basis.

Essential Knowledge and Experience:
Previous front desk or customer relations experience, preferable in group fitness. Must be knowledgeable about the industry with the customer skills to network, engage, and interact with all members, guests, and Studio Team Members. Must communicate professionally using appropriate vocabulary and grammar to obtain and relay information to and from clients/guests. Ability to effectively engage participants as a public speaker. Competent in Microsoft Suite (Word, Excel, Power Point, Outlook).

Team members enjoy wide range benefits in addition to their compensation including: extensive training, ongoing career development, a complimentary membership, access to workshops, and continuing education! This position reports to the Studio Manager.

In order to provide our students with the best class experience we only hire the best teachers. To find the best teachers and teach them how to teach our classes, all teachers hired are required to attend our Fitness Leadership program.

This ensures that all of our teachers meet the SunstoneFit standards, and every student has a personalized, consistent, world class experience, from their very first class.

Culture is everything to us, you must 100% believe in our purpose, values, and mission to be considered. Live Fit, Live Well!

ABOUT THIS OPPORTUNITY:

• Outgoing personality with a strong desire to provide great client service
• Genuine ability to connect with complete strangers on a personal level
• Desire to help grow the studio and community through membership enrollment, in studio events, social media, and more
• Work well within a team including teachers and operations support team members
• Demonstrate the ability to teach a safe, fun, and creative class with a genuine interest in student success
• Minimum 200 hour Yoga Alliance Certification / Group Fitness Certification. Expertise and certification in a particular medium of instruction (i.e. Pilates, Yoga, Fitness, Barre) a plus.
• Have a strong desire to grow and the ability to take on and integrate feedback

Instructor Responsibilities

• Arrive to class 30 minutes prior to class start time
• Create a “10” class experience that shows your personality and skills while adhering to SunstoneFit standards and class sequences
• Create a personal connection with each student
• Set up class room appropriately: Props, Mat Spacing, Music, Lighting
• Follow up with students after class
• Understand membership offers and be able to assist with enrollment of new students as needed
• Operations Support Staff shifts also available for $10 per hour

Hours: This position can either be full-time or part-time. Schedule and shifts to be determined upon interview. Ability to work early mornings, evenings, and weekends.

Compensation: Hourly rate to be determined at interview

SunstoneFit Teacher Hiring Process

1. Complete application: https://www.sunstonefit.com/about/employment-opportunities
2. Teachers who meet our initial standards will be contacted to schedule a preliminary interview and audition
3. Selected teachers will need to register for the Fitness Leadership Training program (Go to www.sunstonefit.com for more information)
4. Upon completion of the required training, qualified teachers are placed into the studio teacher pool. Please Note: Completion of this process does not guarantee a teaching position with SunstoneFIT

Our Vision:

To become one of the world’s most influential fitness associations who transforms the very idea of fitness from isolated physical activity into an integrated body, mind and life practice.

Our Purpose:

To empower people to connect with and cultivate their very best self! Live Fit, Live Well.

Our Values

• We believe in empowering people to be their very best self
• We believe in building a community and treating everyone like family
• We have a passion for health and fitness
• We wow! our customers by exceeding expectations
• We practice being consistent and engaged in everything we do
• We believe in being kind and grateful
• We are continually learning
• We believe in honest, open communication
• We believe accountability leads to success
• We love what we do

SunstoneFIT has partnered with ALIVE to provide our members with a unique experience. ALIVE will amplify your senses & reconnect you with your body, mind, & soul.

ALIVE will provide our members with more than just a place to practice & exercise – it will provide an immersive, multimedia fitness experience. Our team at ALIVE will connect with our members to provide a customer service that is above & beyond anything offered in the yoga & fitness industry. We will uphold only the highest standards in customer service & daily operations to ensure the success of our new partnership & our team.

Operations Staff – pay $10-12/hr

The ideal candidate for the operations staff at ALIVE is a highly motivated & goal oriented individual, committed to a fit lifestyle. The position includes welcoming students in the studio, checking them into class, & maintaining cleanliness standards throughout the studio. They will also perform tasks to support the studio’s growth & provide the “10” experience through delivery of product & customer service.

In addition to performing various studio duties, members of the operations staff will

• Become well-versed with the enrollment/signup process, as well as all aspects of the various membership options
• Communicate effectively about the state of the studio to management
• Provide a “10” customer service experience to everyone one who enters
• Effectively check in all students who pre-register & walk-in for class
• Effectively research all membership issues & communicate with members about various membership issues
• Take ownership of studio issues & assist with the upkeep of the studio

Adjuster – pay $12/hr plus gratuity

An Adjuster is an essential part of our member’s experience at ALIVE. An Adjuster will engage with members throughout class & provide one-on-one assistance with 3 types of adjustments – hands-on, verbal, & visual. Adjusters will also have the opportunity to work with students on specific issues on a regular basis & earn additional gratuity.

To qualify as an Adjuster

• Must have taken 250 classes
• Must attend the following labs
  • November 13^th, 9a-4p, at PWP
  • November 14^th, 1p-4p, at PWP
  • Test Out: December 4^th, 9a-4p, PWP
• Submit a video on your Coach File of the Hot Flow sequence from the beginning through Sun Salutation A (all rounds). You will face forward for the video, then give a side view for the Sun Salutation A movements, You will not teach these postures, record using the Hot Flow Audio. (approximately 10 minutes).

Instructor – pay $25/hr plus gratuity

In addition to the above qualifications for Adjuster, an Instructor at ALIVE must be certified in 2 of the 3 fitness series on or before December 1^st (Pilates, Barre, & HIIT). Instructors will be scheduled for 4.5hr shifts, which will include one class as Instructor & two classes as Adjuster.

To apply for an Instructor position, please submit two videos on your Coach File of you teaching full classes of two fitness series.

Those interested in applying for a position at ALIVE can do so on the website at www.alivestudios.fit/about/employment-opportunities.