I'm so sorry that you've had this experience! I checked on your account and we have received your email request for cancellation today, 12/6.. Cancellation requests are almost always answered within 2 days. You should be receiving that response by Tuesday. So at this point today's cancellation request is considered your 30 day notice.
Since you purchased your package on 9/26, I will assume your draw date is the 26th of the month. This means that you will likely still have a draw on 12/26, and can attend classes through the end of January.
We hope you find that perfect fit for your fitness needs in the future! We'll be here if you change your mind!
Please contact us at 214-764-2119, Mo - Fr 9a-6p, if you do not receive a response.