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Last Post 01/04/2016 9:37 AM by  S Molina
Membership cancellation
 3 Replies
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Ionara Avila
New Member
New Member
Posts:


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12/06/2015 8:39 AM
    For about 4 weeks, I've been trying to cancel my membership over the phone and emails. Without success, not even a reply to my messages. Could any one help me solve this matter?
    Thank you!
    Jen
    Basic Member
    Basic Member
    Posts:224


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    12/06/2015 4:03 PM
    Hello, Ionara,
    I'm so sorry that you've had this experience! I checked on your account and we have received your email request for cancellation today, 12/6.. Cancellation requests are almost always answered within 2 days. You should be receiving that response by Tuesday. So at this point today's cancellation request is considered your 30 day notice.
    Since you purchased your package on 9/26, I will assume your draw date is the 26th of the month. This means that you will likely still have a draw on 12/26, and can attend classes through the end of January.
    We hope you find that perfect fit for your fitness needs in the future! We'll be here if you change your mind! .
    Please contact us at 214-764-2119, Mo - Fr 9a-6p, if you do not receive a response.
    Emily L Smith
    Advanced Member
    Advanced Member
    Posts:968


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    12/06/2015 4:26 PM
    Hi Ionara,
    I have left you a voice mail and sent an email. Please call me anytime.
    Emily 214-764-2119 x 1089
    S Molina
    New Member
    New Member
    Posts:1


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    01/04/2016 9:37 AM
    Hello,
    I would like to cancel my membership effective January 2016. Thank you.
    You are not authorized to post a reply.


    About Sunstone

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    • Our Vision To become one of the world's most influential fitness associations who transforms the very idea of fitness from isolated physical activity into an integrated body, mind and life practice.

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    (214) 764-2119