Knowledge Base

How does the waitlist work?

We have made some updates to the waitlist process to make things easier to understand for our members.

What is the Waitlist? 

Waitlist is a notificaiton system designed to help students to reserve a spot in more popular classes by notifying them of an open space in their chosen class. Once a class is full 5 members are able to add themselves to the waitlist. Being on the waitlist does not commit you to taking the class. The waitlist is a notification system that gives you immediate notification that a spot has opened up that you can claim. Only you and the other 4 people on the waitlist will be notified. 

Once you are on the waitlist, if a spot opens up, you will get a text notification letting you know there is a spot available to be claimed, this does NOT mean you are registered for class. On a first-come-first-serve basis, you can reserve a spot in the class by following the steps below in "How does Waitlist work?"

If another spot opens up you will get another text notification and opportunity to claim a reservation until you are in class and off the waitlist. Notificaitons will continue until 30 minutes before class time.

How does Waitlist work?

  • If a class is at 100% capacity members have the opportunity to sign up for a waitlist notification.
  • If a spot for that class opens up we send a text & email to all the members on the waitlist letting them know a spot is available with a link to the Reservations Page.
    • Note this is a notification, it does NOT mean you have a reservation.
    • Reservations are first come first serve.
    • Waitlist notifications must be active (green) on your My Account page to receive this notification.
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  • If the member would like to reserve or cancel the class they must log into the Reservations Page, and click on Manage My Classes.
    • NOTE: If you do not see any options, or the class make sure you are not on the Available Classes page. You cannot make a change to your waitlist reservation from that page. Please be sure to click on Manage My Classes Page to make changes.
    • Depending on when your waitlist class is you may need to press the button between Today & Upcoming Classes to see your waitlist class(es).
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  • If a spot is still available in your waitlist class you will see 2 options:
    • Join from Waitlist
    • Remove from Waitlist
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  • If a spot is not available the will only see one option:
    • Remove from Waitlist
  • If you are wanting to join the class choose Join from Waitlist from the options. 
    • If you are the first person to regsiter you will receive a Success confirmation notifying you that you are now registered for the class.
    • If you are not the first person to register you will NOT receive this confirmation, and you are NOT in the class.
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Updated on Mon, 25 Jan 2021 by Kat Peasley

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