Knowledge Base

What are the online reservation rules?

You can reserve a spot in a class by going to our class finder.

Reservation policy:

  • Flex Signature members and members with legacy memberships can make a class reservation 6 days and 22 hours prior to the class start time. 
    • How do know if you have a legacy membership that is eligible: If your membership does not say "Flex Premier" you have a legacy membership. This includes Premier memberships that are not "Flex Premier".
  • Flex Premier members can make a class reservation 22 hours prior to the class start time.
  • Registering as early as you can, and at least 30 min before class, greatly helps us assure smooth operations! Reservations can be made up to 15 minutes prior to the start time.
  • IMPORTANT: You must verbally check-in at the desk prior to class to confirm your attendance or you will be marked as a no-show.
  • If you are not present when class starts you will be removed from class and marked as a no show. 
    • Please note we do not allow late entry into class as it disturbs other students' experience and the door may be locked when you arrive. 
  • If you are unable to attend a class that you reserved you must cancel it our you will be marked as a no-show. 
  • If you are marked for 3 no-shows in a 1 month period you will lose online reservation privileges for the next month.

Cancellation policy:

  • You can cancel a reservation up to 2 hours prior to the start of class before it is considered a late cancellation.
  • Late cancel and no show fees will only be charged when classes are near capacity impacting other students' ability to attend. 
  • Students will receive a text message when fees will be charged, and are asked to take action. They can take action by attending class, or canceling their reservation. 
    • Late cancellation fee: There is a $5 fee for any cancellation made within 2 hours of the class start time.
    • No Show Fee: There is a $10 fee if you miss a reservation and are marked as a no-show. 
  • You can visit your My Account page to see all charges, fees, and payments.
  • If you have questions about a late cancel or no show fee please fill out a Service Ticket
  • If you are marked for 3 no-shows in a 1 month period you will lose online reservation privileges for the next month

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Updated on Tue, 13 Apr 2021 by Kat Peasley

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